Refund Policy
Last updated: October 12, 2026
We want you to be happy with your purchase. This policy explains how returns and refunds work.
Return window
You may request a return within [30] days of delivery. [Optional: If you are not satisfied with your first order, contact us within [30] days for a refund, even if the product has been opened.]
Eligibility
- Items must be returned in their original packaging, [unopened/unused, unless covered by the satisfaction guarantee above].
- Please contact us before sending anything back. Returns sent without approval may not be processed.
How to start a return
- Email support@bodywisecare.com with your order number and the reason for the return.
- We will reply with instructions within [1–2] business days.
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Ship the item to our return address:
Bodywise Care, 157 E 86th St, Chicago, IL 60619.
[Return shipping costs are paid by the customer unless the item arrived damaged or incorrect.] We recommend using a trackable shipping service. We cannot guarantee that we will receive returns that are lost in transit.
Refunds
After we receive and inspect your return, we will email you about the status. Approved refunds go back to your original payment method within [5–10] business days. Your bank may take extra time to post the credit. Original shipping fees are non-refundable unless the return is due to our error.
Damaged, defective, or incorrect items
Email us within [7] days of delivery with your order number and a photo. We will send a replacement or refund at no extra cost to you.
Items not received
If your order has not arrived by the estimated delivery date, check your tracking link first, then contact us. We will help resolve it.
Non-returnable items
Gift cards and items marked final sale.
Subscription orders
See our Purchase Options & Cancellation Policy. Cancelling a subscription does not automatically refund past orders.